Refund policy

At Portofino Orange, we want you to absolutely love your gear. If you’re not satisfied, we’ll make it right.

We offer refunds for:

• Items that were sent incorrectly

• Damaged or defective products

Refund requests must be made within 30 days of the purchase date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@portofinoorange.com 

If your return is accepted, we’ll send you instructions on how and where to send your package.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.